Return & Refund Policy

Effective Date: 27 July 2026
Thank you for shopping with California Dreams. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, the item must:
Be unused, unworn, and in its original condition.
Include all original packaging and tags (if applicable).
Not be listed as a non-returnable item.

2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Personalized or custom-made products.
Intimate apparel (including underwear and swimwear where hygiene seals have been removed).
Gift cards.
Items marked as final sale.

3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
Your order number.
A description of the issue.
Clear photos showing the problem.
We will review your request and arrange a replacement or refund where appropriate.

4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Return Shipping
If the return is due to a change of mind, the customer is responsible for the return shipping costs.
If the return is due to a damaged, defective, or incorrect item, we will provide an appropriate solution, which may include a replacement or refund.

6. Order Cancellations
Orders may only be cancelled before they have been processed for shipment.
Once an order has been processed or shipped, it cannot be cancelled and must follow the return procedure described above.

7. Order Fulfilment
We carefully process every order to ensure it is prepared and shipped as efficiently as possible. Delivery times may vary depending on the destination and product availability.
Once your order has been dispatched, you will receive tracking information (where available) so you can follow its journey.

8. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: supportfortalcaliforniadreams@gmail.com
We aim to respond to all enquiries within 48 business hours.